At Givitas, every product is specially made to order and customized as per customer requirements. Since these items are personalized, our policies are different from standard products. Please read carefully before placing your order.

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1. Customized Products – No Refunds

• All customized products (such as name pendants, name rakhis, personalized gifts, etc.) are created exclusively for you.

• Once an order is placed, refunds are not possible under any circumstances, except in the rare case of manufacturing defects or damage during transit (see Section 3).

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2. Incorrect or Incomplete Address

• Customers are requested to enter a complete and correct delivery address at the time of order placement.

• If the address provided is incorrect, incomplete, or too short for courier delivery, we will not be able to issue a refund or reship the product.

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3. Damaged or Defective Products

• If you receive a product that is damaged in transit or has a manufacturing defect, you must notify us within 24 hours of delivery with clear photos/videos of the issue.

• After verification, we will provide either a replacement or a store credit. Refunds in such cases are solely at our discretion.

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4. Order Cancellations

• Since products are customized, cancellations are not allowed once the design or production process has begun.

• Please place your order only if you are 100% sure about the customization details.

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5. Change Requests

• Changes in customization (name, design, color, size, etc.) are only possible if requested within 2 hours of placing the order and before the production process starts.

• After that, no modifications can be accepted.

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6. Responsibility of Delivery

• Once dispatched, the courier/delivery responsibility lies with our partnered logistic companies.

• Delays due to natural calamities, strikes, or courier issues are beyond our control. In such cases, refunds are not applicable.