Shipping policy

At Givitas, we take pride in delivering your customized products safely and on time. Since every product is made-to-order, shipping timelines may vary depending on the design and customization.

1. Processing Time

  • All customized orders require 3–4 working days for production before dispatch.

  • Processing time may extend during festivals, sales, or peak seasons.

2. Shipping Time & Delivery

  • Once dispatched, orders are usually delivered within 3–7 working days, depending on the delivery location.

  • Remote or rural areas may take longer due to courier limitations.

  • You will receive a tracking number via WhatsApp/SMS/Email once your order has been shipped.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on product weight, location, and courier service.

  • Any promotional offers such as “Free Shipping” will be clearly mentioned on the website.

4. Delivery Responsibility

  • Givitas is not responsible for delays caused by courier partners, natural calamities, strikes, or events beyond our control.

  • Once the product is handed over to the courier, the responsibility of safe and timely delivery lies with the logistics partner.

5. Incorrect / Incomplete Address

  • Customers must ensure that the shipping address provided is complete and accurate.

  • If delivery fails due to an incorrect or incomplete address, re-shipping charges will apply, and refunds will not be possible.

6. International Shipping (Optional – add only if you plan later)

  • Currently, we deliver only within India.

  • For future updates regarding international shipping, please check our website or contact support.

7. Order Tracking & Support

  • You can track your shipment using the tracking link provided once the order is dispatched.

  • For any shipping-related queries, you can reach us at [Your Support Email ]